Papermarc

71 Burwood Road
Hawthorn Victoria 3122
T 03 9818 3104
F 03 9818 8945
E info@papermarc.com.au

Opening Hours
Monday - Thursday 10:00 - 5:30
Friday 10:00 - 6:00
Saturday 9:00 - 4:00

Tips & FAQ

Find helpful information about our products and services, which will hopefully assist you. If your question is not answered here, please fill in our contact us form, contact us via email or telephone (03) 9818 3104.

Select from the list below of FAQ and Tips categories
Useful Downloads
Event Stationery Specific
Personal Stationery Specific
Business Stationery Specific
Printing Processes
Unprinted Papers, Cards & Envelope Specific
General

Useful Downloads

Here are some useful sheets and files to download to assist you.

Download Adobe Reader here

Back to Tips & FAQ categories

Event Stationery Specific

What is the turnaround time for event stationery and when should I order?

For wedding stationery, the whole process normally takes about 3-4 weeks, including postage time. Other event invitations take about 3 weeks. Stationery timing is based on the proofing process taking approximately 2 weeks, with 1 proof per week. Then from the date of which artwork is approved, items should arrive by post in 1-2 weeks time. Timing may vary depending on the time of year ordered. We highly recommend you get back to us promptly with any changes to your proofs or with approval to ensure a quick process. We recommend you start your wedding invitations at least 3 months before your wedding date.

Back to Tips & FAQ categories

What is the process for getting event stationery done?

Once you have chosen a design, we will write you an quote which meets your specific needs. To request a quote, fill in our contact us form, contact us via email or telephone (03) 9818 3104. After an order is placed and a deposit is paid, we will create proofs and post them to you in approximately 1 week’s time. We will go back and forth via email or post until you are happy with the final design. Each set of changes will take approximately 1 week. If an excessive number of changes or a dramatic re-design is requested, charges may apply. Approximately 2 weeks after artwork is approved, your first lot of items - usually invitations and reply cards - will be ready and posted. Then, about 2 weeks before your function, after your guests have responded, we will print your placecards, order of service booklets, bon bon tags, menus, etc. based on your finalised guest list. After your function, we will finish your job by completing your thank you cards.

Back to Tips & FAQ categories

Can I order an invitation sample and what does it include?

Yes, you can order samples. Invitation samples are $15.00 + postage and handling. All other items, such as placecards, reply cards, thank you cards and personal stationery samples are $10.00 each + postage and handling. They are assembled, use pre-existing wording and come with the corresponding envelope. If you would like a sample with your wording, you will need to place a full order from a written quote and pay a deposit, where a proof with your font and wording will be available. Please fill in our contact us form, contact us via email or telephone (03) 9818 3104 so an individual quote can be written. Samples with pre-existing wording can be purchased through our online shopping cart.

Back to Tips & FAQ categories

Can elements of the invitation designs change?

Yes, all our designs are flexible. Because we’ve designed them, we can print different colours, manipulate images, print onto different cards and papers, use different fonts, change the format and layout, etc. If you would like to change colours, format and papers, please fill in our contact us form, contact us via email or telephone (03) 9818 3104 so an individual quote can be written. All shopping cart items will be processed as pictured/described.

Back to Tips & FAQ categories

I have a design in mind, can you create it for me?

Yes, if you have a particular idea or concept in mind, you can work with our designers to create exactly what you have envisaged. Please fill in our contact us form, contact us via email or telephone (03) 9818 3104 so an individual quote can be written.

Back to Tips & FAQ categories

I want to create my invitations myself, can you help me?

Yes, definitely. We stock over 700 different papers and 300 envelopes. We have finishing services such as cutting, creasing, round cornering, hole drilling and eyeleting to assist you in achieving that professional finish, even though you are designing them yourself. If you would like to utilise our finishing services, please fill in our contact us form, contact us via email or telephone (03) 9818 3104 so an individual quote can be written.

Back to Tips & FAQ categories

I have designed my own invitations, can you print it for me?

Yes, we can. We charge a file fee for each file opened, and if any manipulation such as colour matching or print setup is required, extra charges may apply. Turnaround time will be approximately 1-2 weeks depending on the printing processes required, availability of stock and the time of year ordered. The files will need to be checked by our designers. We can work with Adobe CS, Office and PDF files. Please email your files to us when requesting a quote. Please fill in our contact us form, contact us via email or telephone (03) 9818 3104 so an individual quote can be written.

Back to Tips & FAQ categories

Can I personalise my items with my guests' details?

Yes you can, but only for digitally printed items. Personalisation cannot be achieved on any commercial press run, including letterpress, offset printing, foil printing, raised printing and embossing. We can print your guests’ names on your items, as well as your guests’ names and addresses on the envelopes. We charge $0.45 per item for personalising your invitations and placecards. For black printing of your guests’ names and addresses onto envelopes, the cost is $1.20 per envelope. When black envelopes are purchased, we can provide a label with a black background with your guests’ details in white.

Please click on the links below to download helpful templates.

Back to Tips & FAQ categories

Can I have different languages on my items?

Yes, we have facilities for most languages. Some of the languages we have previously done are Greek, Italian, Hebrew, French, German, Vietnamese and Chinese. If you require another language other than English, please fill in our contact us form, contact us via email or telephone (03) 9818 3104 so an individual quote can be written.

Back to Tips & FAQ categories

I require items, such as menus, save the date cards, order of service booklets which are not on your website, can I have them created in the same style as my invitation?

Yes, because we’ve designed them, we can apply the designs to the different items you require. Please fill in our contact us form, contact us via email or telephone (03) 9818 3104 so an individual quote can be written.

Back to Tips & FAQ categories

How many should I order and what happens if I require more items after I have received my order?

We have an Invitation Guest List Template and Placecard Guest List Template which will help you work out how many items you will need. Remember, you will need one invitation/RSVP card/thank you card per couple or family and one placecard per person. We suggest ordering a few blank items which are not personalised for those elusive guests you may have initially forgotten about. If a guest list with fewer names than ordered is supplied, the remaining quantity may be supplied blank and cost for personalising will not be charged. A surcharge may apply for additional printing of items after the initial print run. Please contact us via email or telephone (03) 9818 3104.

Please click on the links below to download helpful templates.

Back to Tips & FAQ categories

What is the minimum order for the event stationery ranges?

A minimum order of 75 applies for colour commercial offset printing, raised printing (thermography), foil printing, letterpress, embossing, form cutting and jigsaws. Otherwise, a minimum of 35 items applies. If bon bon tags are ordered as a separate item, a minimum of 75 applies.

Back to Tips & FAQ categories

Why does the invitation design I want to order say that I have to order other items as well?

Printing processes like letterpress and offset printing require multiple items to be printed at the same time to be cost effective. With large quantities, these commercial style runs can work out cheaper than digital printing. Please be aware that personalisation cannot be achieved on any commercial press run, including letterpress, offset printing, foil printing, raised printing and embossing. An in-house digital print version can be created if you require a small quantity or less items, however this may affect the quality, colour and price. Please fill in our contact us form, contact us via email or telephone (03) 9818 3104 so an individual quote can be written.

Back to Tips & FAQ categories

Personal Stationery Specific

What is the turnaround time for personal stationery?

For personal stationery, the whole process usually takes about 2-3 weeks. Timing for creating Stationery is based on the proofing process taking approximately 1-2 weeks, with 1 proof per week. Then from the date of which artwork is approved, items should arrive by post in 1-2 weeks time. Timing may vary depending on the time of year ordered. We highly recommend you get back to us promptly with any proof changes or approvals to ensure a quick process.

Back to Tips & FAQ categories

What is the process for having Personal Stationery Specific created?

Once you have received a written quote, placed an order and paid a deposit, we will create proofs and post them to you in approximately 1 week’s time. We will go back and forth via email or post until you are happy with the final design. Each set of changes will take approximately 1 week. About 1 week after artwork is approved, your items will be ready and posted.

Back to Tips & FAQ categories

What is the minimum order for Personal Stationery Specific?

Printed personal stationery has a minimum order quantity of 50.

Back to Tips & FAQ categories

Business Stationery Specific

Do you design logos, business stationery and other promotional items?

Yes, we do. Our graphic designers are multi-talented and can create corporate designs for all your business needs. Please fill in our contact us form, contact us via email or telephone (03) 9818 3104 so an individual quote can be written.

Back to Tips & FAQ categories

Printing Processes

What is digital printing?

Digital printing is digital data reproduced straight onto a surface, such as paper, card or envelopes. This printing process allows the flexibility of having impressions on each page different to the previous one. This consequently allows guest names and addresses to be personalised onto your items.

Back to Tips & FAQ categories

What is raised printing (thermography)?

Raised printing is when a powder is applied onto a newly printed sheet of card after leaving the printing press and consequently, the powder adheres to the wet ink. Once the excess powder is shaken or vacummed off, the sheet is heated, which causes the powder to melt and creates the raised effect. Because a plate has to be created, personalisation of guest names or addresses are not possible on raised print items.

Back to Tips & FAQ categories

What is letterpress printing?

Letterpress is when the design/text is made into a plate, which is then inked and pressed into the frontside of soft card. Features of this process include a debossed effect in the ink/image areas resulting in an old world feel. Because a plate has to be created, personalisation with guest names and addresses are not possible.

Back to Tips & FAQ categories

What is offset printing?

Offset printing is normally used for commercial printing, where large quantities are required. This printing process is when an inked plate with the design/image is transferred onto a rubber blanket and then to the card. The printing quality is generally higher than digital printing. Because a plate has to be created, personalisation with guest names and addresses are not possible.

Back to Tips & FAQ categories

What is embossing and blind embossing?

Embossing is when a plate is made of the desired design/text and pushed into the back of paper or card to create a raised, three-dimensional impression. Blind embossing is when there is no ink where the embossing ocurs. Because a plate has to be created, personalisation with guest names and addresses are not possible.

Back to Tips & FAQ categories

Unprinted Papers, Cards & Envelope Specific

What is the lead time on papers, cards and envelopes?

We attempt to process orders as soon as we receive them, however timing is dependent on availability of stock. Please allow plenty of time when ordering and we recommend allowing approximately 1 week to be safe. If significant delay occurs, we will contact and advise you.

Back to Tips & FAQ categories

I am after a particular stock which is not on your website, can you locate it for me?

Yes, definitely. Our retail shop stocks over 700 different papers and 300 envelopes and we are happy to track down that elusive paper for you. Please fill in our contact us form, contact us via email or telephone (03) 9818 3104.

Back to Tips & FAQ categories

General

How do I place an order?

If you would like to purchase samples of custom stationery items or unprinted cards, papers and envelopes, please do this via our online shopping cart. If you require a quote for your custom stationery items, such as invitations, personal and business stationery, please fill in our contact us form, contact us via email or telephone (03) 9818 3104 so an individual quote can be written.

Back to Tips & FAQ categories

Do I need to make an appointment if I come into your store?

No, you do not have to. You are welcome to come in anytime and we will be happy to help you out. We are located at 71 Burwood Road, Hawthorn, Victoria, Australia. Our opening hours are: Monday to Thursday 10am-5.30pm, Friday 10am-6pm and Saturday 9am-4pm. We do however offer appointment times on Saturdays, as they can be quite busy. To make an appointment, please call (03) 9818 3104.

Back to Tips & FAQ categories

What currency are the prices listed in?

All the prices we list and quote in are Australian Dollars (AUD).

Back to Tips & FAQ categories

What do the prices include?

For custom stationery, all the prices include a blank envelope, if required. If the item needs any assembly work, such as gluing, cutting, creasing, ribbon tying, hole drilling, eyeleting, etc, it is also included within the price. Envelope printing and personalisation with guest names are extra and can be purchased on our website. All prices do not include postage and handling.

Back to Tips & FAQ categories

Do the prices include GST?

Yes, all our prices which we quote include GST.

Back to Tips & FAQ categories

What are the postage and handling charges?

Order ValueWithin VictoriaInterstate
Under $50.00$10.00$13.00
$50.00 - $150.00$13.00$16.00
$151.00 - $350.00$18.00$21.00
$351.00 - $750.00$23.00$26.00
Greater than $750.00$30.00$35.00

Prices include GST and handling.
All orders purchased through website will be sent via Australia Post. Papermarc cannot be held liable for any damages, losses or delays caused by third parties.

Back to Tips & FAQ categories

Can I make alternative delivery arrangements?

Yes, we can use couriers or you can directly pickup your items from our store, located at 71 Burwood Road, Hawthorn, Victoria, Australia. Please note that alternative delivery arrangements will need to be organised prior to placing an order. Please contact us via email or telephone (03) 9818 3104.

Back to Tips & FAQ categories

What is your refund policy and what happens if an error is made?

We have a 7 day refund policy on all non-customised items. Items need to be returned in undamaged, resalable condition and in original packaging. All postage and handling charges are not refundable and a 30% administration charge may apply to refunds, cancellations and returns.

Prior authorisation from Papermarc need to be made before any returns will be accepted. Goods that are not easily resalable will not be refunded.

Most custom designed items, such as invitations, are made by hand and slight variations are unavoidable. Reasons based on this will not be refunded.

In the uncommon event that an error has been made on a final customised item, we will work with you to rectify the situation. We supply all customers will proofs and it is vital that they are checked thoroughly as all errors approved in the final proof, regardless of how the error occurred, will be at the customer’s expense. If the error was made by Papermarc, it will be resolved at our expense. Corrections to any errors caused by incorrect information on customer provided guest lists will also be covered by customer.

Please fill in our contact us form, contact us via email or telephone (03) 9818 3104 immediately if such a situation arises.

Back to Tips & FAQ categories

What areas do you service?

Currently, our website is only set up to process orders made and delivered in Australia. We do however do work for overseas customers, where the process remains the same as customers within Australia. Proofs will still be posted and emailed as required. Please fill in our contact us form, contact us via email or telephone (03) 9818 3104 so an individual quote can be written.

Back to Tips & FAQ categories

Mailing List

Receive exclusive promotions & updates