Papermarc

71 Burwood Road
Hawthorn Victoria 3122
T 03 9818 3104
F 03 9818 8945
E info@papermarc.com.au

Opening Hours
Monday - Thursday 10:00 - 5:30
Friday 10:00 - 6:00
Saturday 9:00 - 4:00

Ordering & Delivery

Stationery Samples

Event and personal stationery samples, such as invitations, take approximately 1-2 weeks, depending on availability of materials required. If significant delay occurs, Papermarc will contact and advise customer.

Paper, Card, Envelope & Accessory Items

Non-customised items, including papers, cards, envelopes, pre-made wax seals and accessories, will take approximately 1 week, depending on availability. If significant delay occurs, Papermarc will contact and advise customer.

Custom Items

Timing for orders of custom stationery and other items which require design, print and/or production work are based on delivery approximately 1-2 weeks from the date final artwork is approved, excluding postage time. Consequently, the whole process takes approximately 3-4 weeks, from when all required information is supplied by customer to goods being received via post. Timing may vary depending on the time of year ordered. If proofing process is delayed by customer, Papermarc does not guarantee order to be completed in 5 weeks. If significant delay occurs, Papermarc will contact and advise customer.

All Items

All orders purchased through website will be sent via Australia Post. Alternate arrangements can be made by contacting Papermarc via telephone +61 3 9818 3104 or email, prior to submitting order. Papermarc cannot be held liable for any damages, losses or delays caused by third parties.

Orders will only be made and delivered within Australia. International purchases can only be made through contacting us via telephone +61 3 9818 3104 or email, where an individual quote will be written.

Order ValueWithin VictoriaInterstate
Under $50.00$10.00$13.00
$50.00 - $150.00$13.00$16.00
$151.00 - $350.00$18.00$21.00
$351.00 - $750.00$23.00$26.00
Greater than $750.00$30.00$35.00

Prices include GST and handling.

Colours of Stock, Stationery, Ink Colours and Other Products

All colour swatches and product photos are guides only. Final product may vary slightly. Proofs for custom items will be posted or emailed to customer as appropriate, before whole production of item commences. Colour alterations and fully custom designed invitations are available, however require a quote to be written. Please contact Papermarc if you require any changes to existing designs or an entirely new design.

Refunds, Returns and Cancellations

Papermarc has a 7 day refund policy on all non-customised items. Items have to be returned in undamaged, resalable condition and in original packaging. All postage and handling charges are not refundable. A 30% administration charge may apply to refunds, cancellations and returns. Most custom designed items, such as invitations, are made by hand and slight variations between each item will occur. Such variances are considered acceptable and no refunds will be given on this basis. Stock may vary slightly from batch to batch which is uncontrollable by Papermarc, consequently refunds will not be available for variations in stock.

Prior authorisation from Papermarc needs to be made before any returns will be accepted. Goods that are not easily resalable will not be refunded. Errors made and accepted by Papermarc will permit a refund and/or return. Please contact Papermarc immediately if such a situation arises.

Minimum Orders

For event stationery, a minimum order of 75 applies to colour commercial printing, raised printing, foil printing, letterpress, embossing, form cutting and jigsaws. Otherwise a minimum of 35 items applies for event stationery printed inhouse. Printed personal stationery has a minimum order quantity of 50.

Proofs

Proofs are provided for custom designed items such as invitations, and will be posted or emailed to customer as appropriate. Some final processes such as raised printing, letterpress, embossing, foil printing, offset printing, forme cutting, labels, paper embossers and wax seals will not be available during proofing stage. Appropriate alternatives will be created to imitate such processes. All orders made via Papermarc website, www.papermarc.com.au, require all guest lists and wording to be supplied electronically. Revised proofs take approximately 1 week per each set of changes made from lodgement date. If proofing process is delayed by customer, Papermarc does not guarantee order to be completed in 3-4 weeks. Timing for custom orders will be based on delivery approximately 1-2 weeks from date artwork is approved, excluding postage time. It is vital for customers to check proofs thoroughly. Once final approval has been made, any changes will incur charges. Complete design changes may incur a 30% administration charge.

Errors, Omissions and Reprints

Errors made by Papermarc will be rectified at Papermarcís expense. All errors approved in the final proof, regardless of how the error occurred, will be at the customerís expense. Any errors made on guest lists provided by customer will also be covered by customer. All orders made via Papermarc website, www.papermarc.com.au, require all guest lists and wording to be supplied electronically. It is vital for customers to check proofs thoroughly.

Prices and Payment

All prices listed are in Australian Dollars (AUD) and all include 10% GST. All prices are subject to change without notice. Prices listed are for items as pictured and/or described. If changes are required, such as colour and stock changes or languages other than English, individual quoting is required. Please contact Papermarc via telephone or email if alterations are required to listed items.

Papermarc only accept credit card payment via their website, www.papermarc.com.au. Other payment methods, including electronic transfer can be made by contacting Papermarc via telephone or email, prior to submitting order. All orders made via the Papermarc website, www.papermarc.com.au, require full payment before job commences for customised items or before dispatch for other items. Payments which require time to clear funds will only be processed once payment is confirmed and cleared.

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